Terms & Privacy Policy

You will find my Terms & Conditions and Privacy Policy on this page. Please read through all the information carefully before booking a Tarot reading. By enlisting my services, you are agreeing to these principles.

Terms & Conditions

  • Mission Statement

    I am here to serve the needs and best interests of my clients. My intention is always to do so without causing harm or wishing to deceive. During readings, I will exercise my best professional efforts, skills, and care. I will interpret the cards to the best of my ability and conduct the reading with honesty and openness. If, for whatever reason, I am unable to interpret the cards clearly, I will be honest with you about it. I will always strive to give you positive guidance and help you to find practical and empowering courses of action.

  • Safety

    I am committed to creating a safe and comfortable environment for my clients. If you are uncomfortable with talking about anything specific, or find certain subjects triggering, please, where possible, let me know in advance and I will strive to accommodate your needs. You have the right to terminate the reading at any time and can also cancel our appointment at any time during the booking process (though a fee may still apply if you give less than 24 hours’ notice).

  • Respect

    I welcome clients of all cultures, races, genders, religions, spiritual paths, and sexual orientations, and will treat all with equal respect, courtesy, and care. I also expect to be shown respect, courtesy, and care by you. If you use language or behave in ways that I find offensive or that make me uncomfortable during our reading, or at any time during communication before our reading, I reserve the right to terminate our session or cancel the appointment.

  • My Services & Pricing

    I am a Tarot Reader and only offer services that are related to Tarot. All my prices are clearly posted on my website (apart from my event services, for which I provide bespoke quotes), and are agreed before the session begins. I will never charge a client for ‘extra’ services such as energy cleansing, healing, or banishing, and do not offer any such services. If you are interested in any of these things, I will, where possible, refer you to a professional who specialises in them.

  • Delivery of Services

    All of my Tarot services are carried out either face-to-face in South-East London or via Zoom. I will always request a 10-minute phone call with first-time clients requesting face-to-face readings, prior to their reading. This is for safety reasons.

  • Confidentiality

    I will keep all the details of your reading, and everything you say and do during our session, completely confidential, unless there is a potential threat to life. (This includes any information you share with me via email or on the form beforehand.) For learning purposes, I will occasionally share unusual card placements and responses with other professionals to expand overall knowledge of the Tarot. However, I will first obtain your written permission, and I will never share your name or any identifying information.

  • Honesty

    I am committed to honestly sharing the message of the Tarot. This includes messages which the client may construe as negative or upsetting. I believe that the Tarot reveals the messages that are the most positive for the client to hear at the time, whether they are difficult to hear or not. I will always endeavour to deliver information in a sensitive and empathic manner and suggest positive action steps for changing unwanted outcomes. However, by purchasing a Tarot reading, you agree that the answers you most want to hear are not guaranteed. You also agree to prepare yourself for whatever such outcomes arise during the reading.

  • No Hard-and-Fast Predictions

    My goal is to help my clients build self-awareness and empower them by focusing on things within their sphere of control. I believe that the future is not fixed, and it is against my ethics to make hard and fast predictions about the future. I can only ever give guidance on a likely trajectory based on the information that is available to me, which can and does change. If you are seeking a purely predictive Tarot reading, please contact a Reader with a different approach.

    I am unable to supply any of the following:

    • Readings to predict exact dates and times of events

    • Readings to exactly predict other people’s behaviour or tell you what another person (other than you) is thinking, has thought, is doing, or has done

    • Readings to predict the outcome of medical test results

    • Readings to predict the exact outcome of legal decisions, exam results, or similar

    • Readings to predict the name or exact identity of your future romantic partner

    • Any other predictive questions that require fixed, unchangeable answers, with respect to you, anyone, or anything.

  • Other Inappropriate Questions

    Alongside predictive questions, I am unable to offer the following:

    • Readings to contact the dead (i.e., passed loved ones)

    • Readings on whether to terminate a pregnancy

    • Readings that concern recovery from a serious or terminal illness

    • Readings that require giving advice in areas for which I am not qualified. If you need a physician, psychologist, solicitor, financial advisor, accountant, or any other professional service, I will encourage you to seek such a service, and make specific referrals, where possible.

    Please note: Depending on the exact nature of your situation, I may be able to provide spiritual guidance (for example, how to manage your health problems from an emotional perspective or identify the cause of conflict in your marriage). However, this is entirely dependent on whether I feel it is appropriate and will help, rather than harm.

  • Individuals Only

    My style of Tarot reading is personal and often enters sensitive subject areas. I am currently only offering 1-2-1 Tarot readings with one individual at a time. Having your friends or family listen in confuses the energy of the reading and can affect my interpretation of the cards. Even if you are very close to the person listening, having them there can affect your ability to hear my messages fully and/or make you uncomfortable if something unexpected is raised in front of them.

  • No Guarantees

    Not all questions can be answered fully during the time allotted. If your issue is complex, it may require a longer session, or multiple sessions. Please consider carefully before you book an appointment and pick the session type that you think will allow enough time. I am never able to add time during the appointment, so you will need to book another one if we run out of time. If you are unsure of which reading type to book, please contact me.

  • Right to Refuse

    I reserve the right to refuse to do a reading for a question that goes against these Terms & Conditions, or that I feel I cannot answer, for any reason. Where appropriate and possible, I will suggest rephrasing the question, or offer to read on another subject. If an agreement cannot be reached, I reserve the right to cancel or terminate our reading. If it is more than 24 hours before your appointment, I will supply a full refund. Otherwise, refunds are supplied at my absolute discretion.

  • Age Policy

    You must be at least 18 years of age to purchase my services.

  • Payment

    All payments must be made in advance online and no appointment or service can be booked or obtained until payment is received. Payment is processed securely via online bank form (Stripe).

    When you buy your reading online, I will email you within 12 hours (but usually much faster) to arrange a time/date for your appointment.

  • Late Policy

    Please arrive promptly for our sessions. I am never able to run over time because of other client appointments, so if you are late, you will simply have less time. Please give yourself the gift of the full experience you have paid for.

  • Rescheduling

    If you wish to reschedule a reading, you must give 24 hours’ notice in advance of the appointment time to do so without penalty. If you give less than 24 hours’ notice, full payment will be retained for the cancelled appointment and you will need to pay for a new one (unless the new slot you would like is available in the same week).

  • Cancellations

    If you wish to cancel a reading, you must give 24 hours’ notice in advance of the appointment time to receive a full refund. If you give less than 24 hours notice, full payment will be retained. No-shows are never rebooked.

  • Refunds

    I do not offer refunds for any of my services, for any reason.

Disclaimer

By purchasing my Tarot services, you acknowledge that I am not a licensed psychiatrist or healthcare professional, and my services do not replace the care of psychiatrists or other healthcare professionals. I am not qualified to give medical advice or psychological counselling. I am also not qualified to give legal, financial, or any other specific advice which could reasonably be expected only to be offered by professionals qualified in these areas. My comments about the outcome and suggestions on actions steps are expressions of opinion only, and I cannot guarantee the outcome of any session or the ‘accuracy’ of a Tarot reading. You, the client, are solely responsible for your own life choices and decisions.

Privacy Policy

Privacy Policy last updated: 27.10.23

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Business Contact Details:

Name: Rachel McNish

E-mail: rachel@rachelmcnishtarot.com

This business is registered with the Information Commissioner’s Office (ICO).

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The Type of Personal Information I Collect

I currently collect and process the following information.

For individual clients enquiring into my 1-2-1 Tarot services, products, and related content:

  • Names, email addresses, and phone numbers.

  • Brief information related to the query/problem/situation that you are facing in your life for which you are requesting Tarot services, and/or contact with me. This includes details about the area(s) of personal concern, your specific question (if applicable), and any background information that you feel is relevant, including whether you have used Tarot services before.

  • Financial information to process online payments for any services or products you are purchasing.

  • Records about the content of the Tarot reading itself, including details of what was discussed during the session, and what happened. This may include sensitive and confidential information, but I have a very strict policy on preserving the integrity of this information, and you can withdraw your consent for me to process this information at any time (see below under Confidentiality Policy).

For individuals enquiring into my event services:

  • Names, email addresses, phone numbers, company name (if relevant).

  • Logistical details of the event in question (such as date, time, duration, location, number of guests, whether there will be children present).

  • Background information related to the theme and purpose of the event, including any tonal requirements for me to keep in mind (such as costume necessities and Tarot reading style required).

  • Financial information to process online payments for any event services provided.

For all visitors to my website:

  • Website user statistics (such as popular pages, number of users, bounce rates etc) via Cookies and Google Analytics.

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How I Get the Personal Information and Why I Have It

Most of the personal information I process is provided to me directly by you for one of the following reasons.

For individual clients seeking my 1-2-1 Tarot services, products, and content:

  • To allow you to book, confirm, purchase, and/or access Tarot reading services, products, or related content.

  • To give me helpful context for your question/situation in advance of our reading so that I may:

  • Understand how best to help you with your issue using the Tarot.

  • Identify any potential problems with delivering the requested services.

  • To help me keep a record of all Tarot Services carried out, including details of what was discussed in the session, so that I have a client history if an individual returns for a future service and can build on their previous relevant details.

 For individuals enquiring into my event services:

  • To provide you with an accurate bespoke quote for Tarot services requested.

  • To understand how best to serve you, your event, and your guests using the Tarot.

  • To identify any potential problems with delivering the requested services.

  • To book and confirm my engagement to provide Tarot services for an event (for which I require a contract).

  • To help me keep a record of all Tarot services carried out for events, and any relevant correspondence pertinent to the details of that event.

For all visitors to my website:

  • To help me track and improve performance and effectiveness of my overall website, services, products, and content.

I use the information that you have given me in order to:

  • Deliver my services.

  • Give my clients as much nuanced, sensitive, and personal value as possible in my capacity as a Tarot Reader.

  • Learn and continually grow as a Tarot Reader.

  • Keep my financial and business records accurate and up to date.

  • Market myself and my services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are:

I have a contractual obligation.

I have a legitimate interest.

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Confidentiality Policy

I will keep all the details of your Tarot reading – including related information that was discussed leading up to the reading, during the reading, and after the reading – strictly confidential, unless I feel there is a potential threat to life.

For purposes of professional development, I will occasionally share unusual card placements and responses with other professionals to expand overall knowledge of the Tarot. However, I will first obtain your written permission, and I will never share your name or any identifying information.

I may occasionally ask clients for testimonials and the use of a first name to display on my website. I will never do this without explicit permission.

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How I Store Your Personal Information

Your information is securely stored. I protect all personal and sensitive information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

I hold the following records indefinitely for my own legal/business purposes:

  • Records of dates/times/locations of all delivered Tarot services.

  • Intake forms and any contractual information exchanged (whether agreed or not) for event services.

I will hold the following records for inactive clients for 3 years unless you instruct me to rectify, erase, or anonymise them:

  • Personal contact details of all clients that have engaged my services (name, email address, phone number).

  • Email correspondence to and from all clients who engage my services.

  • Intake forms for 1-2-1 Tarot Services (with background information provided by the client prior to the reading).

  • Post-session on the detailed content of all 1-2-1 Tarot readings, including what was discussed and any details I feel are relevant for my own learning and continuity of service to my clients.

I consider a client to be inactive if they have not purchased a service or product, or signed up to receive any of my free products or services, for a period of 3 years. In this case, I will send you an email and explicitly check whether you want me to delete your records, giving you a chance to object to this and have me keep them on file. If I do not hear from you within 30 days, I will delete all my records on your automatically, except that which I am required to keep for legal purposes. I will also automatically remove you from my email marketing lists and consider you ‘opted out’. The data to be deleted will include:

  • Your name and contact details

  • Any correspondence I have had with you

  • Any intake forms you have submitted online

  • Any records of readings I have carried out for you

  • Any other files or records I have that contain your personal or sensitive information

I have a secure and robust system for disposing of data safely.  

I do not currently store:

  • Client financial information after payment has been taken for a service.

  • Records of information on individual client readings that I carry out at events.

To request a copy of any personal data I may hold on you or to request for any such data to be rectified, erased, or anonymised, please email me at rachel@rachelmcnishtarot.com with your formal request. Should it be reasonable for that date to be modified or deleted, I will do so securely and confirm this in writing within 1 month.

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Cookie Policy

This website uses cookies in order to monitor general usage patterns of users (such as popular pages, number of users, bounce rates etc), improve my services, and improve the functionality of this website.

Before cookies are placed on your device, you will be shown a popup requesting your consent to set those cookies. You may deny consent to the placing of cookies, but this may affect your user experience.

By using this website, you may also receive certain third-party cookies on your device. Third-party cookies are those placed by websites, services, and/or parties other than me. Third-party cookies are used on this website for tracking usage. These cookies are not integral to the functioning of this website and your use and experience of Our Site will not be impaired by denying your consent for them to be used.

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Marketing Communications

I collect email addresses in order to send out marketing communications and will send these out to clients who have consented to my use of their email address for this purpose.

This is a positive opt-in system, and I will always ask you for your explicit consent in order to send you marketing communications. You may opt-out from these communications at any time by simply clicking ‘Unsubscribe’ on any one of the emails you have received from me, or by writing to rachel@rachelmcnishtarot.com and asking to opt out.

If you subscribe to my newsletter, I will retain your name, email address, and opt-in date until a) you unsubscribe or b) it has been longer than 3 years since you last purchased a service or product. Then, after first checking with you, I will automatically delete it to avoid sending you unwanted communications.

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Your Data Protection Rights

Under data protection law, you have certain rights over how your data is used, including the right to be forgotten, which can be read about in full on ICO website. https://ico.org.uk/for-the-public/

You are not required to pay any charge for exercising your rights. If you make a request on how I am using your data, I have 1 month to respond to you.

Please contact me at rachel@rachelmcnishtarot.com if you wish to make a request or have any questions about the above policy.

 

 Have a question about any of the above?